We believe strongly in our products and their quality, but if for any reason you are not satisfied you can return merchandise by email.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
We currently only process the return of products purchased in the bodyandearth.shop online store. Products purchased from other channels such as Amazon, Ebay, Walmart or other offline stores need to follow the return policy of the relevant sales channel.Online purchases may also be returned by mail for a refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and gift card. Please get in touch if you have questions or concerns about your specific item.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at firstname.lastname@example.org.