FAQs

FAQs - Body & Earth

This FAQs was last updated on December 02, 2022.

ORDERING

ORDER PLACEMENT

HOW CAN I CHANGE MY DELIVERY ADDRESS?

CAN I MAKE A ONE-TIME PURCHASE? (WITHOUT ACCOUNT)

I HAVE A BIGGER DISCOUNT CODE FOR THE PRODUCT, BUT IT CONFLICTS WITH THE AUTOMATIC DISCOUNT OF THE WEBSITE. HOW TO USE IT?

SHIPPING

SHIPPING DESTINATION

SHIPPING TIME

SHIPPING COST

TRACKING IS REPORTING MY ORDER AS DELIVERED BUT IT'S NOT HERE

PAYMENT & TAX

PAYMENT

INTERNATIONAL TAX

RETURNS & REFUND

WHAT IS YOUR RETURN POLICY?

HOW WILL I BE REFUNDED?

WHEN WILL I RECEIVE THE REFUND FROM MY RETURN?

INGREDIENTS & MANUFACTURED

ARE BODY & EARTH PRODUCTS TESTED ON ANIMALS?

DO YOUR PRODUCTS CONTAIN PARABEN/PHTHALATES?

HOW CAN I TELL WHEN A PRODUCT IS EXPIRED?

ACCOUNT

HOW DO I SIGN UP TO RECEIVE EMAIL OFFERS?

HOW DO I UNSUBSCRIBE FROM MARKETING EMAILS?

E-GIFT CARDS

CAN A E-GIFT CARD BE USED MORE THAN ONCE?

CAN MORE THAN ONE E-GIFT CARD BE USED TOWARDS A PURCHASE?

CAN A E-GIFT CARD BE USED TO BUY A E-GIFT CARD?

CAN A E-GIFT CARD BE USED TO PAY FOR SHIPPING AND TAXES?

CAN E-GIFT CARDS BE USED IN CONJUNCTION WITH A DISCOUNT CODE?

CAN I APPLY A REFUND TO A E-GIFT CARD?

CAN E-GIFT CARDS BE RELOADED?

HOW DO I CHECK THEIR BALANCE?