FAQs - Body & Earth
This FAQs was last updated on December 02, 2022.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.
Our support team is always happy to guide you at any step!
HOW CAN I CHANGE MY DELIVERY ADDRESS?
- Before order has been placed:When you are on the checkout page and want to change your delivery address to the one previously saved, simply click the "Edit Address" button.
- After order has been placed: Once an order has been placed, providing it has not been picked ready for dispatch you can contact us to see if we can change the address for you.
If your order has already been placed you've got to be quick though, as our warehouse gets packing pretty quick to make sure your order arrives with you as fast as possible. It's best in this situation to email us at firstname.lastname@example.org. We can't guarantee that we can change the delivery address (but we'll do our best!) so please take extra care when selecting your delivery address.
CAN I MAKE A ONE-TIME PURCHASE? (WITHOUT ACCOUNT)
Yes, you can check out without create an account.
I HAVE A BIGGER DISCOUNT CODE FOR THE PRODUCT, BUT IT CONFLICTS WITH THE AUTOMATIC DISCOUNT OF THE WEBSITE. HOW TO USE IT?
- Enter your discount code into the box.
- Click the "Apply" discount code to take effect.
We ship both locally and worldwide.
Local orders take 2-4 business days to be delivered to you and we ship within 1-2 business days.
International orders take 7-15 business days to be delivered via Carrier DHL, Carrier Fedex, Carrier USPS or Carrier UPS and we ship within same 1-2 business days.
Shipping time might vary depending on location, shipment method and other factors.
Orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
TRACKING IS REPORTING MY ORDER AS DELIVERED BUT IT'S NOT HERE
If your order was not delivered or the package is missing after the carrier marked it as delivered, there are a few reasons why this may be the case.
Order Number as Tracking Number
The order number may have been entered manually as a tracking number or the app may have incorrectly pulled in the order number instead of the tracking number. Please check to make sure your tracking number in the app is the correct tracking number provided by the merchant.
Delivery Delay or Carrier Error
Some packages can show up late or be temporarily held up in local transit. Shipping carriers can even mark an item as delivered a little early, and it may not arrive until several days later. Sometimes, a package may be delivered to a neighboring address by mistake. In this case, it's wise to check with your neighbors to locate the package.
In the unfortunate case that your package was stolen, please shipping company for next steps.
PAYMENT & TAX
You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
Note that additional exchange fee may apply if your currency is other than US dollars.
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.The customs value is made up of，the price paid for the goods, the insurance cost, the shipping cost.
RETURNS & REFUND
WHAT IS YOUR RETURN POLICY?
We believe strongly in our products and their quality, but if for any reason you are not satisfied you can return merchandise by email. We have a 30-days Return Policy, since the day item was received.
We currently only process the return of products purchased in the bodyandearth.shop online store. Products purchased from other channels such as Amazon, Ebay, Walmart, Tophatter or other offline stores need to follow the return policy of the relevant sales channel.
Online purchases may also be returned by mail for a refund. Please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
Please note that customers are responsible for shipping costs of non-product quality issues items.
HOW WILL I BE REFUNDED?
When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method.
Please reach out to our support team for questions or concerns.
WHEN WILL I RECEIVE THE REFUND FROM MY RETURN?
Please allow up to 21 business days for us to receive your refund and process your credit. We recommend tracking your return with the carrier you chose when making your return to ensure we have received the package.
Once your return is processed, your refund will typically process back to your credit card within 3-5 business days depending on your financial institution. PayPal refunds will typically process within 7 business days, but can take up to 30 days.
INGREDIENTS & MANUFACTURED
ARE BODY & EARTH PRODUCTS TESTED ON ANIMALS?
None of our products are tested on Animals.
DO YOUR PRODUCTS CONTAIN PARABEN/PHTHALATES?
None of our products contain any paraben/phthalates. For more information on the ingredients for individual products, see the ingredients tab on the product package.
HOW CAN I TELL WHEN A PRODUCT IS EXPIRED?
All of our products have a printed date on the back of the package that gives you both the date it was made as well as the date by which we recommend you use it.
HOW DO I SIGN UP TO RECEIVE EMAIL OFFERS?
Signing up for our e-mail list is easy! Simply go to the bottom of our Body & Earth home page and enter and confirm your email address in the " Subscribe to be the first to hear about our exclusive offers and latest arrivals." section.
It can take a few weeks to receive your first offer, as offers are not always available. Once you start receiving e-mails from us, you're in!
HOW DO I UNSUBSCRIBE FROM MARKETING EMAILS?
We're sorry to see you go! To unsubscribe from our mailing list, simply email our support team at firstname.lastname@example.org . You must provide all relevant information for the request to be processed correctly.
The information you provide will be removed from our customer list immediately and take full effect in 60-90 days, as these are pre-printed. In the meantime, please do not use any coupons you may receive in the mail, as doing so will prevent these changes from taking effect. We apologize for any inconvenience caused by these mailings.
CAN A E-GIFT CARD BE USED MORE THAN ONCE?
Yes, provided there is still a balance remaining on the card.
CAN MORE THAN ONE E-GIFT CARD BE USED TOWARDS A PURCHASE?
Yes. A customer can redeem another -gift card during checkout.
CAN A E-GIFT CARD BE USED TO BUY A E-GIFT CARD?
No, you can't use a E-gift card to buy another E-gift card.
CAN A E-GIFT CARD BE USED TO PAY FOR SHIPPING AND TAXES?
Yes, E-gift cards are applied to the final order total which includes shipping and taxes.
CAN E-GIFT CARDS BE USED IN CONJUNCTION WITH A DISCOUNT CODE?
Yes, E-gift cards are a form of payment.
CAN I APPLY A REFUND TO A E-GIFT CARD?
Yes. If you used a E-gift card to pay for the purchase, then you can apply the refund to the E-gift card.
If you only refund part of an order that was purchased using a E-gift card and other methods of payment, then you can manually change the refund amount that is applied to each payment method.
CAN E-GIFT CARDS BE RELOADED?
No, E-gift card can not be reloaded.
HOW DO I CHECK THEIR BALANCE?
We’re sorry that you can't check your own E-gift card balance, but we can check the balance and send the information to you.